About the Document
We created this document to serve as a guide for our clients in raising a ticket at our Product Support Helpdesk and ensure that all concerns are addressed timely.
Step 1: Go to https://support.lifetrackmed.com/support/home on your browser.
Step 2: Upon entering the site click on the “+ New Support Ticket” link.
Step 3: Enter the necessary detail about your concern in the appropriate field. The more specific and descriptive it is, the faster it will be for us to help you. Feel free to also leave contact details and the best time to call.
Step 4: Once details are complete, press SUBMIT.
Step 5: After which you will receive 2 emails from Support Desk. One is a User Activation email while the other one is the Ticket Receipt email.
Step 6: Once you open the Ticket Receipt email, you may click on the link to view the status of the ticket or comment on it. We encourage you to comment from here instead of sending another email.
Step 7: Likewise, you will receive a One-Time Support Desk User Activation email to allow you to use it to raise tickets in the future or view the current status of the ticket raised, or comment on it. This activation is only one-time, upon 1st use.
Step 8: Then just wait for 24-48 hours for the reply/ resolution.
Step 9: Once the issue has been resolved, you will receive a notification. You may reply to the said email should you think that the issue should not be closed yet.
We look forward to serving you better. Thank you!
LIFETRACK MEDICAL SYSTEMS